Warranty Policy

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1. 1. Applicable Products

Minister offers warranty for all online purchases made on our website, including:

• • Shoes
  • Sandals
  • Belts
  • Bags
  • Wallets
  • Glue and stitching issues

1. 2. Warranty Exclusions

We are unable to provide warranty for:

• • Products not listed above
  • Used items with signs of wear: worn heels, broken soles, scratches, cracked leather, etc.
  • Improper care: use of harsh chemicals, long-term storage leading to damage, dry or aging leather, etc.

1. 3. Warranty Timeline

Repairs will be completed within 7 days from the date we receive your item.

1. 4. How to Request a Warranty

Before sending your item, kindly ensure it meets our warranty conditions.

Please include the product, purchase invoice, any accessories, and gifts (if applicable), and send to:

Minister E-Commerce

216 Hoa Lan, Ward 2, Phu Nhuan District, HCMC

(Please label your parcel: “Warranty Product”)

Customers are responsible for securely packaging the item. We will inspect and get back to you promptly after receiving your product.

Note: We are not responsible for any loss or damage during shipping.

Effortlessly activate your product warranty.

Simply provide your purchase details to complete the registration. This ensures your warranty benefits and allows us to offer you the finest support experience

WARRANTY REGISTRATION

 Please follow the steps below to register your warranty information:

• • Fill in the form below with your details, including the email and phone number used for your purchase.
  • Click the “SUBSCRIBE” button to complete the process. After successful registration, you will receive a confirmation email from our system. Please keep this email as proof for any future warranty service.