Returns – Exchanges

I – RETURNS POLICY

Any item ordered from the Minister website (except for our “Outlet” items.) can be returned using the prepaid return label.

You have 7 days from receiving your order to obtain your pre-paid return label. You then have a further 7 days to return the product to us.

Conditions of return

Returned products must:

· Be in their original condition

· Have their original labels

· Be accompanied by the original packaging and delivery note

· Any returned product that is incomplete, damaged, worn or soiled will not be accepted and will be returned to you.

How do I return an item?

To obtain a pre-paid return label please contact our customer service department to make your return request: by telephone on +84 973 992 597 or by email : minister.csvn@gmail.com

You will then be asked for the reason for the return, the order number and the product reference(s).

A return slip will then be sent to you by email.

 

II – EXCHANGE POLICY

Conditions of exchange

For exchange, products must:

· Be in their original condition

· Have their original labels

· Be accompanied by the original packaging and delivery note

· Any product that is incomplete, damaged, worn or soiled cannot be exchanged.